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যে কোন প্রয়োজনে কল করুন ১৬৫১৬ নাম্বারে। আমরা পাশে আছি ২৪/৭।

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বাড়ি-৪৫৪ , রোড- ৩১, মহাখালী ডিওএইচএস
ঢাকা, বাংলাদেশ

Online Store Return and Refund policy

Return and Refund Policy:


Return Policy:

If there is something wrong with the order, you may return the product following the

criteria mentioned below

  • Has to be notified within 72 hours (3 days).
  • The product has to be returned in its original/unused form.
  • If the product is used improperly or damaged due to negligence then the product will be out of the return/refund policy.
  • Contact the number given on the website.
  • If there is any free promotional item with the product then the free item also has to be returned with the product.
  • A return is not possible after 3 days limit.
  • Proper reasoning, order id and original copy of invoice will be needed.
  • Maximum 2 attempts will be taken in order to picking up the product. After 2 attempts request will not be counted anymore.

Refund policy:

  • The request has to be made within 3 working days.
  • Evaluation will be done to determine if the refund is possible or not.
  • One can claim a refund if the complaint regarding the product is valid and the product completes all the return steps.
  • If the product is out of stock and replacement is not possible then the customer will get a full refund.
  • If an unwanted online payment is done due to a technical error then a refund will be made.
  • If the payment is made using mobile banking, debit/credit card or bank transfer then a refund will be made in the same account.
  • An exchange is possible instead of a refund but in that case, the product has to be completely sealed/intact.
  • The customer will receive a refund within 10 working days.